IT Asset Manager Knowledge Base
Complete documentation for managing IT assets, licenses, maintenance, and compliance tracking across your organization with full Jira Cloud integration.
Getting Started
- 1
Install from Atlassian Marketplace
Find IT Asset Manager on the Atlassian Marketplace and install it to your Jira Cloud instance.
- 2
Navigate to the Global Page
Access the plugin from the Jira top navigation bar under Apps > IT Asset Manager.
- 3
Configure Company Settings
Set your company name, currency, depreciation method, and notification preferences in the Settings page.
- 4
Import or Create Assets
Add your first assets manually or import them via CSV. Set categories, locations, and assign to people.
- 5
Start Tracking
Use the Dashboard for an overview, manage licenses, schedule maintenance, and run compliance reports.
Core
Asset Tracking
Maintain a complete inventory of all IT assets across your organization. Track hardware, software, furniture, vehicles, and more with full lifecycle management from procurement to retirement.
Asset Register
Centralized database of all assets with unique IDs, serial numbers, and classification
Category Management
Organize by type: Hardware, Software, Furniture, Vehicles, Network, and custom categories
Location Tracking
Track physical location across offices, floors, rooms, and remote sites
Lifecycle States
Manage status: Ordered, Received, Deployed, In Repair, Retired, Disposed
Custom Fields
Add organization-specific fields to capture exactly the data you need
CSV Import/Export
Bulk import assets from spreadsheets and export for reporting
QR Code Labels
Generate QR codes for physical asset tagging and quick lookup
Licensing
License Management
Track software licenses, subscriptions, and entitlements. Monitor seat utilization, renewal dates, and costs to optimize software spend and ensure compliance.
License Registry
Central database of all software licenses with vendor, cost, and seat counts
Seat Allocation
Assign license seats to users and track utilization rates
Renewal Tracker
Automatic alerts for upcoming renewals with cost and timeline visibility
Compliance Monitor
Detect over-deployment and under-utilization across license pools
Cost Analytics
Per-user and per-department software cost breakdowns
Vendor Management
Track vendor contracts, support contacts, and agreement terms
People
People & Assignments
Manage the relationship between people and assets. Track who has what equipment, manage assignment history, and ensure proper handover during onboarding, transfers, and offboarding.
- Assign assets to individuals with dates and notes
- View complete equipment profile per person
- Assignment history with full audit trail
- Bulk assignment for team provisioning
- Integration with Employee Onboarding plugin
- Automatic assignment notifications
- Return tracking with condition verification
People & Assignments — Screenshot
Maintenance
Maintenance & Repairs
Schedule preventive maintenance, track repair tickets, and manage service provider relationships. Keep assets in optimal condition with automated maintenance schedules.
Maintenance Scheduler
Set recurring maintenance schedules with automatic reminders
Repair Tickets
Log repair requests with priority, cost estimates, and status tracking
Service Providers
Manage vendor contacts, SLAs, and warranty information
Maintenance History
Complete log of all maintenance and repair activities per asset
Cost Tracking
Track maintenance costs per asset to inform replacement decisions
Warranty Monitor
Track warranty expiration dates with proactive alerts
Bookings
Bookings & Loans
Enable self-service equipment booking for shared resources. Manage conference room equipment, project hardware, loaner laptops, and temporary equipment needs with calendar-based reservation.
Calendar View
Visual calendar showing equipment availability and bookings
Self-Service Booking
Users can request and reserve equipment through the portal
Approval Workflow
Optional manager approval for high-value or restricted equipment
Return Reminders
Automated notifications for upcoming and overdue returns
Conflict Detection
Prevents double-booking and shows availability in real time
Loan Agreements
Generate and track loan agreements with terms and conditions
Analytics
Reports & Compliance
Generate comprehensive reports for asset audits, financial planning, and compliance reviews. Dashboard views provide real-time insights into asset health, utilization, and costs.
- Dashboard with key metrics and charts
- Asset inventory reports by category, location, or status
- Depreciation and financial reports
- License utilization and cost reports
- Maintenance cost analysis
- Compliance-ready audit exports (ISO, SOC 2)
- Custom report builder with filters
Reports & Compliance — Screenshot
Administration
Automation & Settings
Configure the plugin to match your organization's workflows. Set up automated depreciation calculations, notification rules, and integration settings.
General Settings
Company name, currency, fiscal year, and default values
Depreciation Engine
Automated straight-line and declining-balance calculations
Notification Rules
Configure alerts for warranties, maintenance, renewals, and assignments
Integration Config
Employee Onboarding WebTrigger connection and API settings
User Permissions
Role-based access: Admin, Manager, and Viewer roles
Data Management
Backup, export, and data retention policy configuration
Compliance Framework Mapping
See which compliance controls this plugin helps you satisfy.
| Framework | Control | How Plugin Helps |
|---|---|---|
| ISO 27001 | 5.9 Asset Inventory | Complete asset register with ownership, classification, and lifecycle tracking |
| ISO 27001 | 5.10 Acceptable Use | Usage policies linked to assets and acknowledged by assignees |
| ISO 27001 | 5.11 Return of Assets | Offboarding asset return workflows with verification tracking |
| ISO 27001 | 7.9 Physical Security | Location tracking for physical assets across offices and sites |
| SOC 2 | CC6.1 | Asset inventory supporting logical and physical access controls |
| SOC 2 | CC6.7 | Asset deployment and decommissioning change management |
| HIPAA | 164.310(d)(1) | Device and media controls — hardware inventory and movement tracking |
| GDPR | Art 30 | Records of processing activities linked to data-processing assets |
| NIS 2 | Art 21.2(i) | Asset management as part of cybersecurity risk management measures |
| PCI-DSS | 2.4 / 9.9 | Inventory of system components and point-of-interaction devices |
Frequently Asked Questions
Can I import assets from a spreadsheet?
How does depreciation calculation work?
Can I track software licenses alongside hardware?
Does it integrate with the Employee Onboarding plugin?
What happens when an asset reaches end of life?
Can different teams manage different asset categories?
Is there an audit trail for asset changes?
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